iNsingizi Lodge and Spa

Detailed description of goods and/or services

Insingizi Lodge is a business in the hospitality industry.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within . . . . days ans delivery confirmed by way of . . . . . . (for e.g booking number / booking voucher etc). Must mention the use of courier and/or postal services and associated costs, if applicable.

Return and Refunds policy

The provision of goods and services by Insingizi Lodge is subject to availability. In cases of unavailability, Insingizi Lodge will refund the client in full within 30 days. Cancellation of orders by the client will attract a . . . % administration fee. (If appropriate – provide details of your policy regarding damaged goods). Also mention guarantees, warranties, etc.

Customer privacy policy

Insingizi Lodge shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to

Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569

Payment options accepted

Payment may be made via Visa and MasterCard credit cards or by bank transfer into the Insingizi Lodge bank account, the details of which will be provided on request.

Credit card acquiring and security

Credit card transactions will be acquired for Insingizi Lodge via PayGate (Pty) Ltd who are the approved payment gateway. PayGate is a licensed System Operator with the Payments Association of South

Africa (PASA). PayGate is fully PCI compliant and uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to

www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Insingizi Lodge separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Responsibility

Insingizi Lodge takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.